Refund Policy

This section describes how we calculate refunds and outlines our policy.

Our refunds policy does not affect your statutory rights. At least one clear working days’ notice is required to terminate the hiring of the skip. Orders cancelled on the day of delivery may be subject to cancellation charges if the skip has left our depot. No refund can be issued once a skip has started to be filled with waste. No refund will be issued for skip road licenses/permits once submitted to the appropriate council. We reserve the right to charge for a wasted Journey to cover reasonable costs should the driver arrive at the delivery address and is turned away or is unable to drop or collect the skip.

Order cancellation must be confirmed by telephone or via email with our sales office. Please call 0330 0 944 944 or email us at: hello@sortera.co.uk

Card refunds will be processed within 5 days to the original card the booking was made with.