FAQS

It is rare that additional charges are applied over and above the agreed standard published rates unless there has been a breach of your skip hire terms and conditions. The following circumstances are where charges may apply:
• Incorrect or undeclared waste types in your skip
• Permit Charges (non-refundable)
• Wasted journey charges
• Unnecessary waiting time charges (Assessed on a case specific basis)
• Additional tonnage over agreed levels

Permits are required by most local councils for skips that need to be placed on public land or public roads.
In most cases we will be able to arrange a permit for you and permits can be arranged for a maximum period of 28 days.
Some councils require that you, rather than Sortera, apply for the permit. Call us on 0330 0 944 944 and we can advise you if it something you need to do based on your location.
If your skip is to be placed on a road, Parking Bay suspensions will be required if there is a residential or business parking bay outside the building or location you want to put your skip.
Not sure of the council for the location of the skip? You can check here: https://www.gov.uk/find-licences/apply-skip-permit

If you have a TV, Fridge or Freezer, please call us on 0330 0 944 944. Other items classed as hazardous items not permitted in a general skip include:

• Asbestos
• Sofas
• Any upholstered furniture
• Oily waste
• Fridges and freezers
• Pressurized gas bottles,
• TVs or computer monitors
• Fluorescent tubes
• Tyres
• Liquids

The list is not exhaustive and if you are unsure, please contact us on 0330 0 944 944.

Due to the nature of their contents, Paint Tins are classed as hazardous items by law, and so unfortunately are not permitted to be placed in a general skip.
Separate arrangements can be made with us if you have any hazardous waste. Please contact us for further guidance on 0330 0 944 944.

Yes we can, but only when the necessary permits have been obtained. Skips will not be placed on public property without a valid permit / parking bay suspension from the relevant council.

We appreciate you may be busy and so no, you do not need to be home for us to deliver your skip. Simply leave location instructions when placing your order and we place as requested (if possible) – subject to any necessary permits being obtained in advance.

Please use our Postcode Checker Tool to determine if we can deliver a skip to you.

Yes, we offer a wait and load service. It costs the same as hiring a skip, and the first 15 minutes waiting time are included in the cost. Any waiting after this will be liable for additional charges.

Yes, both enclosed skips and skips with lids are available on certain size skips. These types of skips are very popular and are limited in quantity, so we would advise booking at your earliest opportunity.

Your skip will be delivered by one of our modern fleet of skip lorries and we need an area 2.9 metres (9ft 6inches) wide for a normal truck with a 6 cubic yard skip to make a safe delivery

Once you have placed your order, we will be in touch by phone to run through your booking details, which will include the location of the skip. Please make us aware of any access difficulties you think we may face on the call, as it is really important that there is sufficient access to allow your skip in and out of its location safely.

If you are unsure, please contact us and we can provide you with the approximate dimensions required on 0330 0 944 944.

We are sure you will understand that we would need written disclaimer from you should you require us to lift one of skips over any obstacles that are likely to become damaged.

We need a minimum of 10ft in width and 22ft in height access and must be able to reverse on to the property. If your skip is being left on the road, we need a minimum of 3 car lengths.

Information regarding shipping and delivery rates, timescales and transportation will vary depending on the product being ordered by you and the point in time at which your purchase is completed

Delivery will be made within the allotted timescales agreed by us.

We are unable to provide exact delivery times due to high demand and traffic conditions out of our control – but we will deliver at the earliest convenience and keep you updated.

Please do not make any arrangements with any builders or other contractors based on expected skip delivery dates and times – all of which are subject to change based on factors out of our control.

Should you wish to cancel an order, cancellation charges may apply.